Return & exchange of order
The Customer being the Consumer, who concluded the Contract of Sale, may within 14 days rescind the Contract of Sale without giving any reasons.
The time-limit for rescission of the Contract of Sale shall start running as from the moment:
- The statement may be submitted on the form, the template is which is provided by the Seller on the Shop Website: Order cancellation. In order to comply with this time-limit, it is enough to send a statement before the lapse thereof.
- The Customer may rescind the Contract of Sale by submitting a statement on rescission via the form made available on the website: Electronic Rescission form. In order to comply with this time-limit, it is enough to send a statement before the lapse thereof. The Seller shall immediately confirm to the Customer the receipt of the form submitted via the website.
In the case of rescission of the Contract of Sale, the contract shall be treated as if it had never been concluded.
If the Customer submits the statement on rescission of the Contract of Sale before the Seller accepts the Customer's offer, the offer ceases to be binding.
The Seller shall immediately, not later than within 14 days from the date of receipt of the Customer's statement on rescission of the Contract of Sale, return to the Customer all payments made by the Customer.
If the Customer exercising the right of rescission selects the method of delivery of the Product other than the cheapest ordinary Delivery method offered by the Seller, the Seller shall not be obliged to reimburse to the Customer the additional costs incurred by the Customer.
The Customer shall return the Product to the Seller immediately, however not later than within 14 days from the date of rescission of the Contract of Sale. To abide by the deadline, it is enough to send the Product to the Seller's address before expiry of such deadline.
In the event of rescission the Customer shall only incur the direct costs of returning the Product.
If, due to its nature, the Product cannot be sent back by traditional mail, the Seller shall inform the Customer about the costs of returning such Product on the Shop Website.
The Customer shall bear liability for a decrease in the value of the Product as a result of use thereof in a manner outside the manner necessary to determine the nature, features and functioning of the Product.
The Seller shall reimburse the payment using the same method of payment as the one used by the Customer, unless the Customer expressly agrees to other method of reimbursement which does not entail any costs for the Customer.
The right to rescind the Contract of Sale is not vested in the Customer being a Consumer as regards contracts in the case of which the Product is a product which is liable to deteriorate or expire rapidly.
The right to rescind the Contract of Sale is not vested in the Customer being a Consumer as regards contracts in the case of which the Product is a product delivered in a sealed package which cannot be returned after opening the package due to health protection or hygienic reasons, if the package was opened after delivery.
